Payment Methods, Returns and Shipping

BANK DEPOSIT / TRANSFER

  1.  Make your payment directly into our bank accounts:
              BDO
              Account Name: The GreenHouse Inc.
              Account Number: 000248042185

                   METROBANK
                   Account Name: The GreenHouse Inc.
                   Account Number: 631-763105-4010

                   UNIONBANK
                   Account Name: The GreenHouse Inc.
                   Account Number: 0009-1003-1423

     2. Please use your Order ID as the payment reference.

Email your proof of payment to curlzbyzen@gmail.com within 7 days 

      3. Wait for an email or message that includes confirmation of the payment.

PAYPAL

  1. Select PayPal on the payment options. Selecting Paypal will automatically direct you to the Paypal Checkout page.
  2. Check if amount indicated is correct, and then login to your PayPal account.
  3. Select your fund source and confirm card and payment details by clicking “Pay Now”.
  4. Wait for the site to process your payment. Do not close the window at this time. Wait for the page to redirect you back to site.
  5. Check your e-mail for your PayPal receipt and invoice. There is no need to e-mail it to us as we automatically receive PayPal notifications once a payment has been made to our account.

 

GCASH

  1. FOR GCASH our account number is 9568666505
  2. Select your desired biller by choosing the appropriate category
  3. Input the appropriate details *refer to bank accounts listed above
  4. Click Send Money
  5. Click Confirm
  6. You will receive a confirmation that the payment has been sent to the Partner Bank
  7. Email your proof of payment to curlzbyzen@gmail.com 

COD

Cash on Delivery will be accepted for orders within Metro Manila ONLY. Any orders outside Metro Manila that opt for COD will automatically be cancelled

Shipping and Delivery

How do you ship your orders?

The shipping courier will depend on where the order will be sent to.

  • Deliveries within Metro Manila take 5-7 business days after payment confirmation has been sent. Provincial deliveries take 7-12 business days after payment confirmation has been sent
  • Metro Manila deliveries – Cliqnship, Grab, Angkas and Mr.Speedy are some of the partners we use
  • Provincial – We Express 
  • International – no international shipping at the moment

What are your shipping rates?

Shipping rates vary depending on the number of items and total weight as well as the shipping location. 

 

Returns and Exchanges

All items sold in CURLSBYZENUTRIENTS.COM goes through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.

However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us for whatever reason please email curlzbyzen@gmail.com outlining the reason for return and request your Returns Merchandise Authorization (RMA) number within 7 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number for an exchange for the same item in a different size or any product that we carry. (Based on stock availability).

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations center. In case of dispute, we also recommend you retain proof of sending.

Returns do not include shipping postage. If you refuse the order, you will be charged for all shipping, delivery and storage incurred. All returned merchandise must be unopened and in original condition.

Items may also be returned within seven days but the original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer.

Items may be exchanged within seven days with other items for sale in CURLSBYZENUTRIENTS.COM; The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.

All merchandise must be returned in the condition they were received and in original packaging.

All our products are made with natural and sometimes even raw ingredients, dry ingredients, oils and extracts. There will be inconsistencies and differences – because that’s only natural.

We cannot control nature (and we don’t want to) – so it’s best to allow for some room of difference from each batch of ingredients, that end up in different batches of products.

This only means we are trying to give you the ingredients in their most natural, untouched state. Which to us, also means a better quality product.